Peoples Bank · 3 weeks ago
Collector I
Ravenswood, Ravenswood, WV, US
Full-time
Onsite
Entry Level
1+ years expPeoples Bank is a leading community bank in the United States, dedicated to improving local communities. The Collector I position involves managing delinquent accounts and providing excellent customer service while adhering to regulatory requirements.
BankingFinanceFinancial Services
Responsibilities
Responsible for making outbound phone calls on delinquent accounts to establish payment arrangements with customers
Responsible for fielding incoming calls regarding past due loans
Conduct collection activities for various areas within the organization as assigned; such as consumer loans, direct or indirect portfolios, loss recovery, etc
Identify, evaluate, and resolve reasons for delinquency to reduce loss to the organization
Establish excellent rapport with customers
Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help
Utilize skip tracing to establish early direct contact with borrowers
Organize and document returned mail that is received by the department
Assist and interact professionally with internal associates in a variety of departments
Comply with applicable internal policies and procedures as well as all regulatory requirements
Utilize Peoples Bank collection software to keep detailed notes of customer interactions
Will perform special project as assigned
Qualification
Required
Associate's degree; one to two years banking and/or customer service experience; or equivalent combination of education and experience
Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel)
Excellent communication, listening, problem solving, and negotiation skills
Capability to perform independently and manage time efficiently
Positive and professional attitude
Outstanding customer service skills and best practices
Proven team player
Benefits
401(k) retirement plan with an employer match
Employee stock purchase plan
Various education assistance programs such as student loan and tuition paydown/reimbursement
Paid vacation
Holidays
Company
Peoples Bank
Since 1902, Peoples Bank has grown from its Marietta, Ohio roots into a $9.6 billion diversified financial services holding company.
Founded in 1997Lawrenceville, New Jersey, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-02-09IPO
Leadership Team
Tyler Wilcox
President and Chief Executive Officer
Hugh Donlon
Executive Vice President - Community Banking
Recent News
2025-10-21
2025-10-21
Company data provided by crunchbase