Automated Technology (Phil.) Inc. - ATEC · 1 month ago
Customer Success Network Analyst
Lincoln, NE
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $52K/yrAutomated Systems, Inc. has been a trusted partner in community banking since 1981, specializing in innovative core banking solutions and IT infrastructure services. ASI seeks a full-time Customer Success Network Analyst to serve as a point of contact for all support aspects with customers and implementation and hosting team members.
IndustrialIndustrial DesignManufacturingSemiconductor
Responsibilities
Provide front-line support to customers by answering inbound support calls and resolving server-related questions in a timely and professional manner
Accurately identify, document, and troubleshoot networking issues reported by users of hosted ASI/ABS software, as well as workstation, printer and scanner set up and configuration
Research and deliver solutions or guide customers in proper system usage via phone, remote desktop tools, and ticketing systems
Maintain accurate, timely documentation of customer interactions and case resolutions using internal support tools
Collaborate with internal departments to escalate complex issues and ensure timely resolution
Log into remote servers and use system tools to shadow customer sessions for enhanced troubleshooting
Build strong relationships with customers and internal stakeholders to support ongoing service excellence
Stay current on ASI/ABS server configurations, updates, and best practices through continuous learning
Perform other duties as assigned by management
Qualification
Required
Excellent communication skills, including strong writing, reporting and business correspondence
Will require telephone communication skills
Customer Service skills which include being courteous, professional and patient
Excellent problem-solving skills
Strong attention to detail
Strong basic computer skills, Windows OS, and Microsoft Office products
Ability to work in a support team environment
Valid driver's license with a favorable driving history
Ability to travel ~20% required
Preferred
Banking or Financial industry experience is strongly preferred but not required
Associates Degree in Computer Science or equivalent education and experience preferred but not required
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Automated Technology (Phil.) Inc. - ATEC
ATEC is driven by our vision of being the strategic partner to our customers, focusing on customized service and offering a consistently first-rate and dynamic range of technical capabilities.
Founded in 1996
501-1000 employees
H1B Sponsorship
Automated Technology (Phil.) Inc. - ATEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase