JPMorganChase · 1 month ago
Account Specialist IV- Mortgage- Bilingual English & Spanish Required
7255 Baymeadows Way, Jacksonville, FL, 32256, US
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is seeking an Account Specialist IV to join their dynamic team. In this role, you will provide vital support in Home Lending by assisting customers through mortgage servicing transactions and ensuring effective communication throughout the process.
Asset ManagementBankingFinancial Services
Responsibilities
Serve as the primary contact for customers and approved third parties during the customer life event process; including but not limited to investors and attorneys, trustees, and courts
Respond to customer inquiries regarding mortgage servicing transactions and be responsible for inbound and outbound calls to solve delinquency
Help the customer through loss mitigation options and for explaining Chase and investor-specific documentation requirements to the customer
Assist customers with understanding the documentation required of them to get transactions processed and decisioned: Reviews and perfects all documents provided by customer ensuring file is complete and accurate
Communicate decisions from Underwriting/QA, including assumption, successor in interest, retention, and liquidation options, and discuss next steps and monitor customer adherence and completion of transaction after decision
Communicate and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA), Assumptions Processor
Qualification
Required
Knowledge of FDCPA, TCPA and TILA
Proficiency in building and maintaining positive client relationships with demonstrated excellent verbal and written communication skills
Proven ability to actively listen and proactively provide appropriate solutions and problem solving and highly effective organization and time management skills
Proven ability to work collaboratively across functional teams to enhance the customer experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process
Must be detail oriented, organized, and poses the ability to multi-task with a proven ability to follow policies, procedures, and regulatory requirements
Ability to quickly absorb complex information, process information and apply appropriately to customer's needs and understanding when to escalate items and ability to work well under pressure while multi-tasking to meet deadlines
High School diploma
Preferred
3+ years' experience in Home Lending including but not limited to Assumptions, Customer Service, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or Loan Originations
1+ years' experience in a high volume sales or customer contact center
College degree
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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