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Credit Union of Colorado · 11 hours ago

Branch Supervisor

Durango, CO

Full-time

Onsite

Mid, Senior Level

$32.70/hr - $39.99/hr

4+ years exp

Credit Union of Colorado is seeking a Branch Supervisor to assist with the direction and administration of branch operations while ensuring compliance with established policies and procedures. The role involves supervising staff, delivering exceptional member service, and overseeing various branch-related functions.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations problems

Ensures that members' requests and questions are promptly, efficiently, and courteously resolved

Explains policies and procedures to members

Answers member’s questions or refers appropriately

Demonstrates “escalation resolution” skills to effectively address critical member needs and concerns, recognizing and championing branch/organizational opportunities such as process improvements

Assists with Member Advocates functions

Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable)

Verify deposits, process loans, and approve transactions within established limits

Provides excellent service by demonstrating courtesy and personal concern for members and coworkers' needs and follows up to ensure those needs are met

Promotes branch business development and seeks to broaden member base

Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate

Reviews and monitors the work of branch personnel

Provides suggestions to leadership and support as necessary

Responsible for interviewing, hiring, and training Member Advocates, as well as planning, assigning, and directing work

Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles

Ensures employees are knowledgeable about Credit Union products, services, and policies

Effectively cross-sells and coaches employees to offer Credit Union products and services to its members

Helps lead change management efforts by guiding the team through new initiatives, process updates, and organizational changes to ensure smooth transitions and continued service excellence

Assists with tracking individual progress, conducting performance appraisals, and formulating and implementing corrective actions as needed

Contributing beyond the branch by supporting and leading organizational projects

Ensures Branch security

Assists with opening and closing the building in accordance with set hours

Tests security equipment as assigned

Supports branch and team by verifying operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards

Provides suggestions for improved effectiveness

Completes required reports and records and ensures that Branch functions, internal controls, and audits are properly documented

Ensures that the Branch cash and transactions are in balance at the close of each day

This includes ensuring that all reports are prepared

Aid Member Advocates as needed

Investigates ATM and Member Service out of balance conditions and institutes corrective procedures

Assists in finding balancing errors

Ensures that each Member Advocates balances at the end of each day and secures all funds in compliance with established procedures

Maintains ATM functionality and oversees cash vault operations including ordering, balancing, resolving discrepancies, and maintaining appropriate cash levels in all cash entities

Assists with Member Advocates functions

Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable)

Assists with implementing changes to established policy and procedures within the Branch

Assists with determining appropriate staffing levels and scheduling employees

Ensures that the Credit Union's professional reputation is maintained

Replaces Branch Manager as necessary

Assists with personnel functions and operational oversight as assigned

Ensures that the work area is clean, secure, and well maintained

Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act

Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC

Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position

Actively serve as a Notary Public and Medallion/Signature Guarantee for the branch

Qualification

Branch operations knowledgeMember service expertiseLeadership skillsCredit Union products knowledgeRegulatory compliance knowledgeAnalytical skillsInterpersonal skillsOrganizational skillsProject management skillsCommunication skills

Required

Bachelor's degree or four years related experience and/or training; or equivalent combination of education and experience

Ability to establish and maintain effective working relationships with other administrative officials and the public

Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization

Ability to operate related computer applications and business equipment

Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures

Ability to turn ideas into action and quantifiable results

Ability to communicate and connect effectively

Ability to inspire trust and confidence from their teams, peers, and organization