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Global Cellulose Fibers · 1 day ago

Connectivity Solutions and Database Services – Service Owner

Memphis, TN

Full-time

Hybrid

Senior Level, Lead/Staff

$101K/yr - $135K/yr

8+ years exp

Global Cellulose Fibers is a company that transforms renewable cellulose fibers into essential everyday products. They are seeking a Service Owner to oversee the delivery of connectivity, integration, and database services, ensuring efficient data exchange and compliance with industry standards.

Paper & Forest Products

Responsibilities

Own the end-to-end delivery of connectivity, integration, and database services for a global enterprise

Accountable for the design, implementation, and management of GCF’s integration platforms, ensuring secure and efficient data exchange

Oversee Electronic Data Interchange (EDI) services, onboard new trading partners, and maintain compliance with industry standards

Work closely with managed service providers, monitor performance, enforce SLAs, and drive continuous improvement

Serve as the primary escalation point to resolve incidents, maintain service documentation, and lead change management

Support audit, compliance, and modernization initiatives, including SAP integration, cloud API management, and security/certificate management

Document technical architectures and operational procedures and collaborate with stakeholders and vendors to ensure service excellence

Qualification

Enterprise integrationWebMethodsSAP integrationCloud API managementEDI protocolsUnix/Linux scriptingManaged file transfer toolsEnterprise databasesOrganizationPlanningCommunication skillsProblem solvingCustomer focusCreativity

Required

8+ years of IT experience focused on enterprise integration, connectivity, and database services

Strong background managing services through managed service providers, including vendor oversight and SLA enforcement

Expertise in WebMethods, cloud API management, and EDI protocols (e.g., ANSI X12, AS2, Flat File)

Proficiency in integration services, SAP integration, Unix/Linux scripting, and managed file transfer tools (e.g., sFTP)

Solid knowledge of enterprise databases (Oracle, SQL Server), including performance tuning and data integrity

Familiarity with front-end web technologies (HTML, CSS, JavaScript, Java) and monitoring/alerting tools

Excellent communication, collaboration, and documentation skills

Ability to work independently, drive accountability, and continuously improve services

Bachelor's degree in information systems, Computer Science, or related field required

Critical Competencies: Dealing with Ambiguity, Communication Skills (oral and written), Functional/Technical Skills, Organization and Planning, Customer Focus, Troubleshooting/Problem Solving, Action-Oriented/Self-Motivated, Learning on the Fly, Creativity