Global Cellulose Fibers · 6 days ago
Senior IT Service Owner – Source Applications
Memphis, TN
Full-time
Hybrid
Senior Level, Lead/Staff
$108K/yr - $159K/yr
8+ years expGlobal Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Source business process applications. This role is responsible for ensuring alignment between IT solutions and business objectives across sourcing and procurement processes.
Paper & Forest Products
Responsibilities
Serve as the overall Service Owner for Source applications, accountable for lifecycle management, performance, and continuous improvement
Align application roadmaps with business strategies and sourcing objectives
Provide solution consulting to business stakeholders for process optimization and technology enablement
Act as the primary IT liaison for sourcing and procurement functions, ensuring strong alignment between business needs and technology solutions
Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives
Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders
Lead activities to transition Source applications from legacy TSA arrangements to GCF’s independent IT environment
Define and implement a sustainable IT operating model for Source applications, integrating internal and external capabilities
Evaluate AMS providers for Source applications, including scope definition, cost analysis, and service performance expectations
Drive the selection process and oversee onboarding and integration of AMS partners into GCF’s IT model
Establish governance and performance metrics for AMS delivery
Lead and coordinate projects related to Source applications, ensuring timely delivery and quality outcomes
Manage third-party AMS providers, including performance oversight, governance, and contract compliance
Act as escalation point for critical issues impacting Source applications
Monitor KPIs and service performance metrics to identify improvement opportunities
Drive innovation and best practices in Source application management
Qualification
Required
8+ years in IT application management, solution delivery, or service ownership roles
Strong knowledge of SAP Source-to-Pay solutions (ECC, S/4HANA, Ariba), ARCGIS/ESRI platforms
Proven ability in business relationship management, project management, and vendor oversight
Experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation
Strong problem-solving and issue resolution capabilities
Excellent communication and stakeholder engagement skills
Bachelor's degree in IT, Business, or related field
Preferred
Familiarity with pulp and fiber supply business processes is highly desirable
Benefits
Medical, Dental, Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k) and Company-funded retirement contributions
Paid Time Off
Company
Global Cellulose Fibers
Our GCF business helps customers transform renewable cellulose fibers into essential everyday products.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase