Global Cellulose Fibers · 12 hours ago
Senior IT Service Owner – Supply Chain Applications
Memphis, TN
Full-time
Hybrid
Senior Level, Lead/Staff
$108K/yr - $159K/yr
8+ years expGlobal Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Supply Chain business process applications. The role involves ensuring alignment between IT solutions and business objectives across Supply Chain processes, as well as overseeing the transition of applications to a new IT operating model.
Paper & Forest Products
Responsibilities
Serve as the overall Service Owner for Supply Chain applications, accountable for lifecycle management, performance, and continuous improvement
Align application roadmaps with business strategies and Supply Chain objectives
Provide solution consulting to business stakeholders for process optimization and technology enablement
Act as the primary IT liaison for Supply Chain functions, ensuring strong alignment between business needs and technology solutions
Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives
Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders
Lead activities to transition Supply Chain applications from legacy TSA arrangements to GCF’s independent IT environment
Define and implement a sustainable IT operating model for Supply Chain applications, integrating internal and external capabilities
Evaluate AMS providers for Supply Chain applications, including scope definition, cost analysis, and service performance expectations
Drive the selection process and oversee onboarding and integration of AMS partners into GCF’s IT model
Establish governance and performance metrics for AMS delivery
Lead and coordinate projects related to Supply Chain applications, ensuring timely delivery and quality outcomes
Manage third-party AMS providers, including performance oversight, governance, and contract compliance
Act as escalation point for critical issues impacting Supply Chain applications
Monitor KPIs and service performance metrics to identify improvement opportunities
Drive innovation and best practices in Supply Chain application management
Qualification
Required
8+ years in IT application management, solution delivery, or service ownership roles
Strong knowledge of SAP Order to Invoice solutions (ECC, APO, SCEM, S/4HANA)
Proven ability in business relationship management, project management, and vendor oversight
Experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation
Strong problem-solving and issue resolution capabilities
Excellent communication and stakeholder engagement skills
Bachelor's degree in IT, Business, or related field
Preferred
Familiarity with pulp Supply Chain processes is highly desirable
Benefits
Medical, Dental, Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k) and Company-funded retirement contributions
Paid Time Off
Company
Global Cellulose Fibers
Our GCF business helps customers transform renewable cellulose fibers into essential everyday products.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase