OneSource Virtual · 2 weeks ago
Sr. Application Support Analyst
United States
Full-time
Remote
Senior Level
5+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday, dedicated to transforming HR, payroll, and finance services. The Sr. Application Support Analyst will lead a team responsible for the technical support and operational stability of OSV’s enterprise applications, ensuring effective problem resolution and continuous improvement.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Lead daily support activities and ensure compliance to Severity guidelines, Support processes and that quality standards are met. Oversee the use of standard processes for the Support Analyst team
Develop an enhanced understanding of application support policies, processes, and procedures to support OSV’s enterprise applications and consumers
Provide technical/domain knowledge expertise to support team on system/workflow
Directly work support tickets with end users as needed to analyze and solve problems, recommend solutions, facilitate development enhancements, follow up on problem resolution and provide timely status
Be the focal point and assist the support team as needed with ticket escalations, project work and process guidance
Build and maintain effective internal relationships with Operational Leaders, DevOps and Development to help identify, report, and resolve issues quickly. Identify opportunities to improve automated processes and functions for the Analysts and work to ensure the fixes are completed timely
Responsible for delivering regular reporting metrics as defined by R&D leadership
Stay informed on product changes and rapidly learn information about product functionality
Perform projects and other activities as assigned
Identify emerging issue trends, communicate with the relevant teams and contribute to internal and business process improvements as necessary
Qualification
Required
Bachelor's degree or 7+ years of experience
5+ years of Technical/Functional support of ERP systems or technical support of other complex business systems functionality including configuration/set-up
1-3 year's Experience in Agile software development
Experience in managing relationships and SLAs with 3rd party ticketing system
Preferred
Salesforce experience/certification preferred
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
Company data provided by crunchbase