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Global Cellulose Fibers · 19 hours ago

Senior IT Service Owner – Finance Applications

Memphis, TN

Full-time

Hybrid

Senior Level, Lead/Staff

$108K/yr - $159K/yr

8+ years exp

Global Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Finance business process applications. This role is responsible for ensuring alignment between IT solutions and business objectives across sourcing and procurement processes, while also driving roadmap alignment and managing vendor performance.

Paper & Forest Products

Responsibilities

Serve as the overall Service Owner for Finance applications, accountable for lifecycle management, performance, and continuous improvement

Align application roadmaps with business strategies and finance objectives

Provide solution consulting to business stakeholders for process optimization and technology enablement

Act as the primary IT liaison for finance functions, ensuring strong alignment between business needs and technology solutions

Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives

Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders

Lead activities to transition Finance applications from legacy TSA arrangements to GCF’s independent IT environment

Define and implement a sustainable IT operating model for Finance applications, integrating internal and external capabilities

Evaluate AMS providers for Finance applications, including scope definition, cost analysis, and service performance expectations

Drive the selection process and oversee onboarding and integration of AMS partners into GCF’s IT model

Establish governance and performance metrics for AMS delivery

Lead and coordinate projects related to Finance applications, ensuring timely delivery and quality outcomes

Manage third-party AMS providers, including performance oversight, governance, and contract compliance

Act as escalation point for critical issues impacting Finance applications

Monitor KPIs and service performance metrics to identify improvement opportunities

Drive innovation and best practices in Finance application management

Qualification

SAP Invoice-to-Pay solutionsIT application managementProject managementVendor oversightBusiness relationship managementTSA exit planningIT operating model designStakeholder engagementProblem-solvingCommunication skills