The Home Depot · 1 month ago
Pro Customer Service/Sales
Pomona, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrThe Home Depot is dedicated to delivering exceptional service to professional customers through its Pro Customer Service/Sales Team. This role involves building relationships with contractors and property owners, driving sales, and ensuring customer satisfaction throughout the Pro customer journey.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients
Supporting every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions
Building and maintaining professional relationships with Pro customers
Proactively driving sales by leveraging product knowledge, loyalty programs, and tailored recommendations
Providing outstanding service based on unique project needs
Meeting monthly sales goals and other metrics to drive sales in the store
Assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge
Maintaining a clean, organized, and safe environment, resolving delivery issues, and communicating Home Depot’s advantages over competitors
Monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety
Qualification
Required
Delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients
Supporting every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions
Building and maintaining professional relationships with Pro customers
Proactively driving sales by leveraging product knowledge, loyalty programs, and tailored recommendations
Providing outstanding service based on unique project needs
Meeting monthly sales goals and other metrics to drive sales in the store
Assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge
Ensuring every Pro customer's project is a success
Collaborating with team members to maintain a clean, organized, and safe environment
Resolving delivery issues and communicating Home Depot's advantages over competitors
Monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety
Preferred
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
Founded in 1978
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
PR Newswire
2026-01-16
2026-01-15
2026-01-12
Company data provided by crunchbase