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Geisinger · 2 weeks ago

Application Analyst II

Danville, PA

Full-time

Hybrid

Mid Level

4+ years exp

Geisinger is a healthcare organization dedicated to caring for patients and communities. They are seeking an Application Analyst II to manage application implementation, support, and enhancement, ensuring efficient workflows and effective problem resolution.

Health CareHospitalMedical

Responsibilities

Develops a strong understanding of assigned application(s) and can demonstrate a proficiency in navigating through the applications)

Meets with relevant personnel to perform data collection through discussions, workflow observations and document review. Possesses an understanding of best practice workflows. Identifies opportunities to modify current state workflows to increase efficiency or effectiveness

Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation

Performs application testing including unit, scenario-based, capacity, integrated, and parallel testing

Applies critical thinking to problem solving and strives to understand the root cause of the issue

Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation

Completes system build and documentation in accordance with department guidelines and in adherence to change management policy

Actively participates in meetings by being an engaged listener and offering both feedback and input

Prepares training material and conducts training classes in either virtual or in-person settings

Adheres to best practices regarding information security

Participates in team on-call rotation to provide 24x7x365 support to assigned areas

Provides remote and/or on-site support as needed to end-users

Supports system upgrades, patches, and monitoring

Assists in the preparation of department guidelines, standards, procedures, and policies

Participates in vendor review and selection processes

Develops understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners

Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform

Qualification

Application support & maintenanceRoot cause analysisApplication deployment toolsMicrosoft Windows OSMicrosoft 365 suiteServiceNowSQLBusiness functions

Required

Application support & maintenance

Root cause analysis

Understanding of basic business functions

Understanding of application deployment and management tools (SCCM/Group Policy)

Experience with Microsoft Windows OS

Experience with Microsoft 365 suite

Prior experience using ServiceNow

High School Diploma or Equivalent (GED)

Minimum of 4 years-Relevant experience

Preferred

Knowledge of SQL

Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Company

Geisinger

Glassdoor3.5

Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.

Founded in 1915

Danville, Pennsylvania, USA

10001+ employees