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Triad Financial Services, Inc. · 11 hours ago

Collector I/II

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. They are seeking a highly motivated and skilled Collector to join their growing team, responsible for managing delinquent accounts and ensuring timely payments from borrowers.

Financial Services

Responsibilities

Generate high volume of outbound calls to early stage delinquent borrowers

Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment

Determine the reason for non-payment

Document mortgage collection systems with all activities and communications

Send Notice of Defaults (NODs) to customers when required

Send letters to customers with pending post-dated payments

Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)

Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc

Process mortgage payments in accordance with established guidelines

Follow all company and departmental policies and procedures

Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices

Consistently meet or exceed monthly goals

Be flexible with their time and schedule in order to meet the needs of the business

Perform other duties that may be assigned by supervisor

Qualification

BillingCollectionsFederal regulationsAnalyticalProblem-solvingCommunication skillsMSP experience

Required

High School diploma or equivalent

Solid PC skills

Analytical and problem-solving skills and attention to detail

Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences

Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions

Knowledge of Billing and Collections procedures

Must be goal oriented

At least 1 year of telephone customer contact experience

Ability to present a professional image to customers, coworkers and external contacts

Excellent verbal and written skills to communicate and negotiate with parties

Ability to prioritize multiple tasks and work well under deadlines

Knowledge of federal regulations and the Fair Debt Collection Practices Act

Patience and ability to manage stress

High school diploma or GED