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First Horizon Bank · 10 hours ago

Assistant Banking Center Manager

Lafayette, LA

Full-time

Onsite

Mid, Senior Level

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Assistant Banking Center Manager will support the Banking Center Manager in ensuring compliance with operational policies and delivering quality customer service while managing team performance and driving sales.

BankingFinanceFinancial ServicesRisk Management

Responsibilities

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively

Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement

Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors

Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships

Cross-sell to generate new business and deepen existing client relationships, including opening checking accounts, savings accounts, and providing all other deposit product services at the client’s request

Take loan applications for retail/small business loans as required

Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients and staff

Deliver excellent client experiences consistently and promptly resolve client issues effectively

Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning

Recruit, train, develop, and retain a high-performing Retail banking center team

Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support

Responsible for evaluating employee performance and counseling when needed

Determine and satisfy training needs and establish performance plans

Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff

Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training

Assist Banking Center Manager in monitoring daily transactions including NSF, OD etc… and take appropriate action within the authority to maintain operations within established guidelines

Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing

Control the inventory of cash, Traveler’s Cheques, Official Checks and Personal Money Orders through dual control

Assist in leading and managing operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns

Alert staff of any suspected fraud, kiting, theft or other illegal activity

Stay informed of all operational updates and changes to ensure compliance with all current guidelines

Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; rewarding and disciplining employees; addressing complaints and resolving problems