Tria Federal (Tria) ยท 2 weeks ago
Amazon Connect Engineer
Woodlawn, MD
Full-time
Hybrid
Senior Level
5+ years expTria Federal is a company that delivers digital services and technology solutions for the health and safety of veterans and civilians. They are seeking an AWS Connect Engineer to join their cloud engineering team, where the role involves designing and implementing scalable solutions using Amazon Connect and other AWS services.
ConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js
Integrate Amazon Connect with backend systems and third-party APIs
Implement event streaming and real-time data processing such as Amazon Kinesis
Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect
Ensure solutions are secure, scalable, and compliant with industry standards
Monitor and troubleshoot production issues, ensuring high availability, and performance
Configure Amazon Connect (queues, routing, profiles, security roles)
Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing
Enable voice/chat/email channels and manage outbound dialing
Manage S3 recordings, KMS encryption, compliance, and Voice ID
Perform testing/debugging, optimize performance, and support UAT/monitoring
Qualification
Required
5+ years Amazon Connect implementation experience
Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, IVR, and integrations
Experience with enterprise contact center deployments and migrations
Working knowledge of telephony fundamentals (SIP trunking, PSTN routing)
Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email)
Strong understanding of contact center and customer service operations
Experience building dashboards and reports using native tools or BI platforms
Familiarity with APIs and integration principles
Self-directed, curious, and collaborative mindset
Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM
Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices
Excellent problem-solving skills and ability to work in a fast-paced, agile environment
Preferred
AWS Certification (e.g., AWS Certified Developer)
Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem
Background in contact center technologies or customer experience platforms
Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI)
Benefits
Top-tier benefits package
Invest in your physical, mental, and financial health and wellness
Company
Tria Federal (Tria)
Tria Federal (Tria) delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-01Seed
Leadership Team
Tim Borchert
Chief Executive Officer
Murali Mallina
Chief Technology Officer
Recent News
Washington Technology
2025-10-21
2025-10-15
Company data provided by crunchbase