Ultimate Staffing ยท 3 weeks ago
Customer Experience Specialist
St Louis, MO
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrUltimate Staffing is seeking a Customer Experience Specialist to support Consumer Direct Lending. The role involves guiding consumers through the loan origination process and ensuring exceptional customer service in a call center environment.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Neetu Sethi
Responsibilities
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound text messages and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests
Effectively manage a pipeline of up to 75 loans
Performing routine data entry and validation tasks
Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and value
Qualification
Required
Must have excellent Customer Service skills in a call center environment
Must have strong Mortgage and or financial industry experience
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase