Bread Financial · 1 week ago
CX Product Manager - New Business
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $222K/yr
5+ years expBread Financial is a tech-forward financial services company that provides personalized payment, lending, and saving solutions. The CX Product Manager plays a crucial role in driving customer and product strategies by mapping customer journeys and identifying improvement opportunities to enhance customer solutions.
BankingCredit CardsFinancial ServicesPersonal Finance
No H1B
Responsibilities
Understand and map customer experiences, and corresponding performance data (behavioral, experiential, and financial) to not only understand current state experiences, but also their impact on the customer and business. - (30%)
Redesign existing processes and experiences to drive customer and business value leveraging performance data and customer research within a consistent, strategic product development framework that brings together all stakeholders and insights to support discovering opportunities. - (20%)
Facilitate cross-functional workshops (Digital, Customer Care, Collections, Account Protection, Enterprise Data Science and Analytics, Technology) to ensure a comprehensive view of opportunities. Collaborate with Operations to align on business value (cost vs revenue) and maintain experiential connectivity across servicing channels. - (20%)
Curate opportunities to improve customer experiences, addressing pain points and future designs. Guide partners through a framework involving competitive intelligence and research. Use insights for strategic recommendations, integrating data across sources to support business needs. Collaborate with counterparts to develop business cases and roadmaps. - (15%)
Partner closely with Finance and EDS&A (Enterprise Data Science and Analytics) and maintain sizing and prioritizing across Acquisition, Engagement, and Servicing. Help the organization to best understand where to invest to deliver the greatest benefit for the business and achievement in year and long-range cost, revenue, and experiential targets. - (15%)
Qualification
Required
High School Diploma or GED
5+ years experience working in a Customer Experience environment with a focus on voice of the customer, customer experience, journeys, session recording and a data driven customer led approach with financial and experiential delivery
Preferred
Bachelor's Degree in Business, Marketing, or related field of study
8+ years experience working in a consumer behavior & mindset, specifically Customer Experience and capabilities
Experience working with research teams to obtain primary customer insights to help provide perspective on current state problems and future state opportunities
Experience with Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions and their interconnectivity as it relates to the End-to-End Customer Experience
Experience in retail, consumer behavior or financial services
Medallia or other VoC survey program experience as well as Decibel or other session recording experience
Benefits
Medical
Prescription drug
Dental
Vision
Basic and optional life insurance
Supplemental medical plans
Short and long-term disability
Six weeks of 100% paid parental leave
401(k)
11 paid holidays
Flexible Time Off (FTO) program
80 hours of Paid Sick and Safe Time (PSST)
40 hours of Illinois PSST
40 hours of Illinois Paid Leave
Purchase company stock
Annual incentive bonus based on individual and company performance
Company
Bread Financial
Bread Financial is a financial services company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.17B2025-11-20Post Ipo Equity· $72.64M
2025-10-28Post Ipo Debt· $500M
2025-03-05Post Ipo Debt· $400M
Leadership Team
R
Roy Slagle
Senior Director of Software Engineering
Recent News
2026-01-13
2026-01-13
Investor's Business Daily
2026-01-13
Company data provided by crunchbase