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TRIMEDX · 3 hours ago

Senior Technician

Green Bay, WI

Full-time

Onsite

Senior Level

5+ years exp

TRIMEDX is a company focused on serving clients, patients, and communities with a unique culture. The Senior Technician acts as a team lead responsible for installing, inspecting, troubleshooting, and repairing complex medical equipment, while also training others and managing daily operations.

Asset ManagementHealth CareHospital

Responsibilities

Apply knowledge and experience of technology and/or equipment to provide direction to others

Motivate others through recognition

Assist direct supervisor with workload distribution and scheduling of technician’s work

Assist direct supervisor with on-call functions/rotational schedule within the ROTA database

Train other technicians and provide feedback to direct supervisor related to others’ performance

Monitor overall service delivery, including but not limited to; service turnaround time, service backlog and reducing Cannot Locate (CNL) devices

Serve as a trainer to interns entry level and mid-level technicians

Pull on-call and assist with managing on-call functions/rotational schedule within the ROTA database

Serve as a liaison between the team and management

Serve as a resource for the team by helping other technicians solve complex problems

Support, coordinate and conduct team huddles delivering essential information

Create and help to promote an environment for team growth

Influence change through continuous improvement recommendations

Perform preventative maintenance (PM), performance verifications (PV), electrical safety inspections (ESI) and operation verification procedures (OVP) on highly complex and intricate medical equipment devices

Repair, install, and calibrate highly complex and intricate medical equipment devices

Inform departments within the hospital of the status of repairs, scheduled inspections, and unusual equipment situations including Cyber events

Identify in-source opportunities and address any customer concerns

Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery and ensure they follow the proper policies and procedures

Maintain medical experience and expertise through ongoing training, growth, development, and education

Lead service operations and special projects as assigned

Travel to sites and/or work with other Central Office (CO) associates as necessary for the collection and analysis of information and/or data pertaining to any special assignments

Serve as a technical resource to the department and coordinate cross-training/technician development across the department

Utilize ETQ policies/procedures/processes as a guide in day-to-day activities

Support and make recommendations on continuous improvement initiatives, utilize TIP’s, and work with leadership to implement identified corrective actions

Lead by example in documentation of work performed maintaining quality and thorough notes for accuracy, insuring timeliness of work order completion

Assist with work orders

Ensure the accuracy and integrity of the equipment RSQ database to include the inventory, preventative maintenance (PM) schedules, and service history

Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures

Ensure all service documentation is complete, timely, and accurate

Assist the team with work orders with the goal of maintaining a zero balance at the end of each month

Submit regulatory requests if/when needed

Build and maintain customer relationships within the various hospital departments

Discuss equipment status and functionality with clinicians

Adhere to the Mission, Vision, and Values of TRIMEDX and the hospital

Interact with external customers and end users (technologists, nurses, technicians) to resolve issues

Perform periodic inspections of current inventory

Verify the completion of Cyber work for new customer equipment as part of our Cyber Advanced program offering

Perform performance verification (PV) to maintain a complete and accurate inventory of medical devices in RSQ, including trial and evaluation, rental, loaner equipment in addition to permanently assigned equipment inventor

Conduct audits with the team and hospital reassuring temporary devices are dispositioned timely

Manage the inventory validation process, developing a plan of action to reassure monthly goals are achieved

Perform rounding in hospital departments to verify accuracy of inventory

Location(s): Single or multiple sites

Revenue: N/A

Financial Management: Budget, Expense management

Complexity: Tactical in nature; spends 65% of the time doing the work of a Tech (working leader)

Portfolio (Customer Size): N/A

Time Horizon: Daily (70%, including ticket assignment), weekly (30%) PM work will be assigned monthly

All other duties as assigned

Qualification

Medical equipment repairTechnical certificationComplex computer skillsMicrosoft OfficeLeadership skillsCustomer service skillsInterpersonal skillsTime managementOrganizational skillsVerbal communicationWritten communication

Required

2-year degree in a technical/electronics field or equivalent experience required. This requirement will be waived if the applicant has received the TRIMEDX Trained Certification or completed an equivalent biomedical related certification program

Minimum 5 years' experience working with medical equipment in a clinical engineering or healthcare technology management environment

Complex computer skills required, including the ability to administrate a system, interpret error codes, defragment hard-drives, replace power supplies, interpret computer codes and apply networking concepts

Advanced knowledge of Microsoft Office applications required

Ability to integrate information from a variety of sources

Ability to lead, mentor, and influence the team

Excellent interpersonal and customer service skills

Strong written and verbal communication skills. Possess strong team lead, organizational, and time management skills in effort to make effective decisions

Valid driver's license required; variable travel requirements depending on primary site or regional territory that may require use of personal vehicle

Must have CE experience and the knowledge and ability to influence others