Symbotic · 23 hours ago
Technical Support Lead Technician
Milpitas, CA
Full-time
Onsite
Mid, Senior Level
$94K/yr - $129K/yr
5+ years expSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. They are seeking a Technical Support Lead Technician to manage post-sale technical support operations for healthcare robotics products, ensuring high-quality execution and driving technical transformation through AI and automation.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
Troubleshoot and resolve complex hardware, robotics, and system-level issues with customer-side IT; partner with engineering teams to drive long-term fixes and product improvements
Own and execute end-to-end post-sale technical support across all healthcare robotic product lines, ensuring SLA and KPI achievement (first response time, case resolution, CSAT, etc.)
Lead the technical transformation of Support by designing, piloting, and deploying AI-assisted workflows, automation tools, and next-generation issue-triage systems
Maintain and improve all support infrastructure including ticketing systems, knowledge bases, diagnostics workflows, reporting dashboards, and support documentation
Collaborate cross-functionally with Product, Hardware Engineering, Software Engineering, QA, and Customer Success to ensure rapid issue resolution and tight feedback loops
Define support processes, documentation standards, and operational playbooks that scale across implementation engineers and future support personnel
Qualification
Required
Minimum of 5 years of experience in customer or technical support, ideally in robotics, hardware, or enterprise technology environments
Minimum of 1 year of leadership, team-lead, or ownership responsibilities (formal management not required)
Strong proficiency in technical troubleshooting across hardware, firmware, networking, or robotics systems
Demonstrated experience using AI tools, automation platforms, or scripting to streamline operational workflows
Strong project management, documentation, and analytical skills with ability to define KPIs, track performance, and improve operational outcomes
Excellent communication and customer-facing skills; able to guide users through complex technical problems with clarity and empathy
Preferred
Leadership in technical domains strongly preferred
Prior automation or process-building projects are a strong plus
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
H1B Sponsorship
Symbotic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
The Motley Fool
2026-01-09
2026-01-03
Company data provided by crunchbase