Port.io · 2 weeks ago
Director, Global Account Management
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expPort.io is pioneering a new dimension of the Developer Experience with its innovative platform for Internal Developer Portals. The Director of Account Management will lead strategies for customer growth, focusing on revenue retention and expansion while collaborating closely with Sales, Product, and Customer Success teams to enhance customer satisfaction and drive measurable impact on revenue metrics.
Artificial Intelligence (AI)Developer ToolsDevOpsInformation TechnologySoftware
Responsibilities
Own the full post-sale relationship across a portfolio of high-growth enterprise customers, driving retention, expansion, and adoption
Design and execute scalable account strategies focused on maximizing NRR and ARR growth through renewals, upsells, and cross-sells
Identify new revenue opportunities within existing accounts by uncovering customer needs and aligning Port’s solutions to business outcomes
Partner with Customer Success and Sales to create joint account plans, ensuring seamless handoffs, proactive risk management, and measurable impact
Track and forecast renewal and expansion pipelines, providing data-driven insights on account performance and revenue trends
Lead executive-level business reviews (QBRs/MBRs) to reinforce value realization, strengthen executive alignment, and influence renewal decisions
Champion the customer voice internally to inform product roadmap and influence feature prioritization for improved adoption and stickiness
Act as a trusted advisor to C-level stakeholders, helping them translate platform adoption into tangible ROI and long-term partnership value
Collaborate cross-functionally with Product, Marketing, and GTM teams to ensure account strategies support company-wide growth objectives
Contribute to forecasting, planning, and strategic initiatives that drive scale, process optimization, and operational excellence across the Account Management organization
Qualification
Required
5+ years of experience in Account Management, Sales, or Customer Success leadership within B2B SaaS, ideally in DevOps, Developer Tools, or Infrastructure software
Proven track record of owning renewals and expansions with clear impact on NRR/ARR performance
Deep understanding of customer lifecycle management and strategies that drive adoption, retention, and revenue growth
Strong executive presence with experience engaging C-level stakeholders and influencing strategic decisions
Analytical mindset with the ability to forecast accurately, build scalable processes, and interpret data into actionable insights
Passion for scaling teams, systems, and strategies in a high-growth, product-led organization
Company
Port.io
We combined hundreds of years of DevOps knowledge with thousands of hours of research to transform the developer experience as the world sees it today.
51-200 employees
H1B Sponsorship
Port.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$160MKey Investors
General AtlanticAccelTeam8
2025-12-11Series C· $100M
2024-10-15Series B· $35M
2023-09-13Series A· $18M
Recent News
2026-01-03
2025-12-12
Company data provided by crunchbase