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Omnidian · 16 hours ago

Director of Client Success, Residential Markets

United States

Full-time

Remote

Director/Executive

$157K/yr - $157K/yr

10+ years exp

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are seeking a Director of Client Success for Residential Markets to oversee national-scale partnerships and ensure client satisfaction and commercial growth through effective asset management strategies.

EnergyInternet of ThingsResidentialSolar

Growth Opportunities

Responsibilities

Act as the primary owner for national-scale residential solar financiers and O&M providers

Navigate complex client organizations to influence key decision-makers (C-suite, Heads of Asset Management) to ensure long-term retention and partnership health

Lead, mentor, and scale the Residential Client Success Management (CSM) team

Foster a culture of high performance, guiding the team from tactical support to strategic account management

Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees

Accountable for the narrative regarding yield expectations, SLAs, and technical uptime

Identify and execute opportunities for service expansion and upsell within existing major accounts, turning service delivery into revenue growth

Lead Quarterly Business Reviews (QBRs) that provide actionable insights rather than just data

Partner with Product, Engineering, and Field Operations to advocate for features that drive value for national-scale clients

Deeply understand and enforce Master Service Agreements (MSAs)

Ensure all technical and financial deliverables are met while proactively managing conflict and driving positive outcomes with at-risk accounts through transparency and solutions

Qualification

Solar Industry ExperienceClient Relationship ManagementFinancial AcumenTechnical KnowledgeContract ManagementTeam LeadershipAnalytical SkillsSalesforce ProficiencyMBAAdvanced DegreeProblem SolvingCross-Functional Collaboration

Required

10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios

Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation

High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders

Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs

Bachelor's degree in Business, Engineering, Finance, or a related field