Madison Square Garden Entertainment Corp. · 1 day ago
Food & Merchandise Supervisor Radio City
New York City, NY
Full-time
Onsite
Mid, Senior Level
$37/hr - $37/hr
3+ years expMadison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Food & Merchandise Supervisor is responsible for providing an exceptional guest experience by leading front line colleagues and overseeing the daily operations of food and merchandise locations within Radio City Music Hall.
EventsMedia and EntertainmentSports
Responsibilities
Accountable for daily supervision and leadership of front line colleagues in: Food & Merchandise locations such as concession stands, kiosks and merchandise stores
Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift
Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
Assess, evaluate and coach front line colleagues
Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
Manage the content and delivery of pre-shift meetings
Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
Highly responsive to emergencies in a fast paced, time sensitive environment
Monitors Department of Health (DOH) regulations and city codes
Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment
Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary
Train and develop staff
Recommend and enforce disciplinary actions as necessary
Act as a liaison between upper management and staff
Ensure all company policies and standards are being met
Qualification
Required
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc
The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
Must have New York City Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance is essential
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Commitment to providing a high-quality service experience for guests
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Experience motivating, and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Proficient in Microsoft Word & Excel
Advanced knowledge with merchandise operations and sales techniques is essential
Must have experience in producing and maintaining visual displays in a retail environment
Experience resolving inventory discrepancies
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Ability to walk/stand for at least 7 hours per day
Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs
Bending and constant motion (restocking) is often required
Must be available to work a flexible schedule mostly nights and weekends, holidays required
Preferred
Bar & Merchandise sales management is desirable
Food operations/service preferred in accordance with NYC Board of Health regulations
Benefits
MSG recognizes the importance of upskilling employees’ talents and strengths so they can drive their careers forward.
We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
Growth and longevity for our employees are top priorities here.
MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
Company
Madison Square Garden Entertainment Corp.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands.
5001-10000 employees
H1B Sponsorship
Madison Square Garden Entertainment Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (9)
Funding
Current Stage
Public CompanyTotal Funding
$620.12M2023-12-05Post Ipo Debt· $225M
2023-09-18Post Ipo Secondary· $232.38M
2023-06-20Post Ipo Secondary· $162.75M
Leadership Team
Neil Ryan
Senior Vice President Show Productions
Josephine Vaccarello
Executive Vice President
Recent News
2025-12-24
2025-11-14
Company data provided by crunchbase