Toast · 2 weeks ago
(Miami, FL) Customer Success Manager II, SMB - Dedicated
Miami, FL
Full-time
Hybrid
Entry, Mid Level
$82K/yr - $82K/yr
2+ years expToast is a company focused on building the restaurant platform to help restaurants thrive. As a Customer Success Manager, you will be the main point of contact for customers, driving product adoption and satisfaction while managing a portfolio of SMB customers.
DeliveryPoint of SaleSaaS
Responsibilities
Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
Ask discovery questions to uncover growth opportunities, referrals and location expansion
Actively look for opportunities to operate at scale, including collaborating with cross-functional partners
Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers)
Qualification
Required
Must be located in Miami, FL
2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations
Success operating independently and navigating competing priorities in a constantly changing environment
High technical aptitude allowing for quick learning and adoption of technical concepts and language
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
Flexibility & adaptability
Problem solving mindset, ability to think critically
Preferred
1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry
Experience working in the tech industry or for a SAAS company
Experience with Salesforce CRM, MS Office, G-Suite, and Slack
Benefits
Competitive compensation and benefits programs
Means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
2026-01-09
Benzinga.com
2026-01-09
Company data provided by crunchbase