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Instep Management Group, Inc. · 2 weeks ago

Sales and Customer Service Associate

Fontana, CA

Full-time

Onsite

New Grad, Entry Level

Instep Management Group, Inc. is dedicated to connecting communities through effective communication. As a Sales and Customer Service Associate for Frontier Communications, you will engage with customers to understand their telecommunication needs, provide tailored solutions, and build trust while driving sales and ensuring customer satisfaction.

Marketing & Advertising

Responsibilities

Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers

Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs

Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings

Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services

Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them

Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base

Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance

Contributing to measurable growth and customer satisfaction by not only closing sales but also ensuring a positive customer experience that leads to long-term loyalty and positive referrals