Cystems Logic · 3 weeks ago
Amazon Connect Contact Center Engineer - Seattle WA
WA-520, Seattle, WA, USA
Full-time
Onsite
Mid LevelCystems Logic is seeking an Amazon Connect Contact Center Engineer responsible for designing, developing, and deploying cloud-based contact center solutions. The role focuses on call flow configuration, AWS integrations, automation, analytics troubleshooting, and ensuring secure and scalable customer experience platforms.
Information Technology & Services
Responsibilities
Design develop and deploy Amazon Connect contact center solutions
Configure and customize call flows IVRs routing profiles queues and agent hierarchies
Integrate Amazon Connect with AWS services such as Lambda Lex DynamoDB S3 and Kinesis
Develop and maintain chatbots voice bots and automation workflows using AWS Lex and Lambda
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights
Troubleshoot and resolve telephony latency and call quality issues
Collaborate with developers architects and stakeholders to enhance customer experience and operational efficiency
Ensure security compliance and scalability of the contact center environment
Qualification
Required
Experience in designing, developing, and deploying Amazon Connect contact center solutions
Strong focus on call flow configuration, AWS integrations, automation, analytics, and troubleshooting
Experience with configuring and customizing call flows, IVRs, routing profiles, queues, and agent hierarchies
Ability to integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis
Experience in developing and maintaining chatbots, voice bots, and automation workflows using AWS Lex and Lambda
Ability to optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights
Experience in troubleshooting and resolving telephony latency and call quality issues
Ability to collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency
Knowledge of ensuring security compliance and scalability of the contact center environment
Company
Cystems Logic
Cystems Logic empowers businesses to achieve greater efficiency and drive growth through our comprehensive suite of 360° value-driven technology solutions.
51-200 employees
H1B Sponsorship
Cystems Logic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase