IT Generalist jobs in United States
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Laivly · 2 weeks ago

IT Generalist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Laivly is an ambitious company of innovators building and shaping the future of customer service technology. They are seeking an IT Generalist to maintain and repair computer hardware and software, provide support to internal customers, and manage basic IT functions while collaborating with software developers and the DevOps Engineer.

Artificial Intelligence (AI)Business IntelligenceChatbotCustomer ServiceGenerative AIInformation TechnologySoftware
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Growth Opportunities

Responsibilities

Install and test workstations (break / fix), fix performance issues, diagnose / replace hardware and software related problems
Facilitate user setup including reviews of user privileges
Review logging / monitoring systems to ensure uptime / prevent incidents
Draft and propose incident response playbooks
Coordinate policy reviews and seek approvals
Reconcile cloud configurations against documentation
Run, review and recommend remediation of penetration / vulnerability scan results
Maintain inventory controls over company assets
Act as (on-call) alert / incident first responder
Recommend opportunities for automation
Coordinate resources and schedules in order to achieve deliverables
Provide generalized IT support as required
Perform other duties as assigned

Qualification

Troubleshooting workstation issuesNetworkingOperating Systems knowledgeCloud environment experienceMobile Device Management (MDM)Analytical skillsMultitasking abilityProblem solving skillsTime management

Required

A high school diploma or equivalent
Previous service desk or IT Generalist experience (or internship)
The ability to troubleshoot workstation issues
A general understanding of networking
The ability to understand and prioritize internal customer support according to the needs of the business
Deep understanding of Operating Systems
The desire and aptitude to learn a variety of software programs
Strong analytical and problem solving skills
The ability to multitask and manage your own work tasks
Ability to work in a fast paced and time sensitive environment
Willing and able to work a schedule that aligns with North American business hours

Preferred

Post-secondary or completion of post-secondary schooling preferred
Experience operating in a cloud environment (an asset)
Experience with MDM; mobile device management (an asset)

Company

Laivly

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Laivly’s platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale
dateFounded in 2021
location
Winnipeg, Manitoba, CAN
people-size51-200 employees
web-link
https://laivly.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Fettes
Chief Executive Officer
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Recent News

Business Wire
UJET Announces Reseller Partnership with Laivly to Deliver AI-Powered Agent Acceleration and Simplified CCaaS Ecosystem Management
2025-10-21
Morningstar.com
Laivly and Procedureflow Partner to Bring AI-Powered Efficiency to Contact Centers
2025-08-21
Meet Canada's Best Startup Employers 2024
2024-03-06
Company data provided by crunchbase