Apply on Employer Site

City of Loveland · 2 weeks ago

Network & Systems Analyst - Public Safety

Loveland, CO

Full-time

Onsite

Entry Level

$31.23/hr - $43.72/hr

2+ years exp

The City of Loveland is seeking a Network & Systems Analyst to provide advanced technical support for end-user devices and core productivity platforms. This role focuses on ensuring reliable, secure, and efficient technological operations while serving as a steppingstone toward further career paths in systems analysis or network administration.

Government

H1B Sponsor Likely

Responsibilities

Triage, troubleshoot, and resolve hardware and software issues on desktops, laptops, tablets, peripherals, and mobile devices, document actions and resolutions in the ticketing system

Install, configure, image, and deploy endpoints; help manage asset inventory, lifecycle, and surplus processes of equipment

Provide user education and knowledge-base articles for common tools and tasks; deliver courteous, timely support and status updates

Administer common services at a basic level under guidance (e.g., user and group changes in Active Directory, light server administration, Office 365, printer queues, VPN, MFA resets)

Perform routine health checks and escalate anomalies to Network/Systems or Applications teams as appropriate

Execute approved scripts or tools (e.g., PowerShell, endpoint management) for routine tasks and PC/Tablet deployments

Troubleshoot connectivity issues (TCP/IP fundamentals, Wi‑Fi clients); escalate switch/firewall changes to Network & Systems Administrators. Follow-up on their resolutions to gather knowledge

Follow security procedures for patching, antivirus, encryption, cybersecurity and incident reporting

Support standard productivity suites (Windows OS, Office 365, web browsers) and line‑of‑business applications as assigned

Assist Network & Systems Administrators and Systems Analysts with testing, training, and rollout of application changes and upgrades

Coordinate with vendors for break/fix tickets, warranty claims, and scheduling of updates

Use IT ticketing software to log, categorize, prioritize, and resolve incidents and service requests; maintain accurate records of configurations and resolutions

Create and maintain IT and user‑facing guides; contribute to the knowledge base

Participate in projects and process improvements (e.g., device refresh, software rollouts, software configuration changes)

Support planned maintenance windows on an as‑needed basis; may participate in IT-related maintenance weekend duties

Potential after-hours on call duties in Admin rotation

Travel to organization sites to resolve issues when required

Perform related duties as assigned to support IT operations and customer service excellence

Qualification

CompTIA A+CompTIA Network+Windows OSActive DirectoryPowerShellMicrosoft SQL ServerTCP/IPCustomer serviceProblem-solvingCommunication

Required

2 Year/associate's degree in information systems or closely related field

Two years' experience supporting PC hardware/software in a networked environment, including ticketing workflows

CompTIA A+, CompTIA Network+ certifications required within 6 months of employment

Must possess a valid driver's license

Strong customer service, communication, and problem‑solving skills; ability to work calmly under pressure

Proficiency with current Windows desktop operating systems and common productivity applications; familiarity with endpoint imaging and device management concepts

Working knowledge of basic networking (TCP/IP, DNS/DHCP, Wi‑Fi) and troubleshooting methodology

Foundational understanding of identity and access management (Active Directory/Office 365)

Ability to create clear documentation, maintain accurate records, and deliver individual end‑user training

Exposure to scripting/automation (e.g., PowerShell) and basic SQL concepts is a plus

Preferred

Three years' experience supporting PC hardware/software in a networked environment, including ticketing workflows

Advance Microsoft certifications

Benefits

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)

A Dedicated, exclusive Employee Health and Wellness Center

Discounted Chilson Center passes

Paid vacation, holidays, floating holidays, and medical leave

Flexible spending including Dependent Care

Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage

Retirement 401a, 457, Roth (pre-& post tax) and company match

A Comprehensive Employee Assistance Program

Voluntary 529 College Invest program

Tuition Reimbursement

Employee Referral Program

Personal and Professional Development opportunities

Employee Recognition Program

Exceptional work-life balance

Market based pay & regular performance reviews

Local Government employment is eligible for Public Loan Forgiveness Program

Company

City of Loveland

City of Loveland is a government administration project.

Founded in 1877

Loveland, Colorado, USA

501-1000 employees

https://www.lovgov.org

H1B Sponsorship

City of Loveland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2020 (2)