Richard Harris Law Firm · 3 weeks ago
Client Review and Disbursement Specialist
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expRichard Harris Law Firm is seeking a Client Review and Disbursement Specialist to enhance the client experience by managing client reviews and disbursement processes. This role requires strong communication skills and a client-focused approach to ensure a smooth settlement experience while building the firm's online reputation.
Consulting
Responsibilities
Book daily client in-office disbursement appointments
Gather disbursement materials and present these to clients at the time of their appointment
Request client reviews for every disbursement appointment and support them in the process
Explain the review process clearly and help clients submit reviews when needed
Maintain client review generation SOPs and tack daily, monthly, and quarterly goals
Assist in the generation of client content by gathering video testimonials (UGC), and photography at the time of each client's disbursement
Collaborate with legal teams on disbursement process
Monitor online platforms and escalate negative feedback appropriately
Work closely with the Intake and Pre-Litigation teams to ensure client satisfaction
Provide weekly client review performance reporting
Attend marketing client events and support with client review generation and client content generation as needed
Support other marketing functions as needed, including but not limited to client events, marketing meetings, and community events
Other duties as assigned
Qualification
Required
1 - 3 years of customer service, client relations, or reputation management experience
Bilingual (English/Spanish) is Mandatory
Strong people skills; warm, outgoing, professional, persuasive
Understanding of Google reviews, reputation platforms, and best practices
Strong verbal and written communication skills
Highly organized and able to handle feedback sensitively
Ability to work effectively both independently and as part of a team
Preferred
Experience in legal, medical, or service-based industries preferred
Experience with review platforms or CRM tools is a plus
Benefits
Paid Holidays
PTO
Medical
Dental
Vision
Life Insurance
STD
LTD
Accident
Critical Illness
Hospital Indemnity
Identity Theft Insurance
Company
Richard Harris Law Firm
Richard Harris Law Firm is a law firm providing services in accidental law.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Graham
COO
Recent News
2025-07-12
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