Dedicated IT · 1 month ago
Onsite IT Engineer - Medford, OR
Medford, OR
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yr
4+ years expDedicated IT is a Managed Service Provider specializing in Healthcare IT, known for its people-centric culture and commitment to professional growth. They are seeking an Onsite IT Engineer to provide hands-on support and drive client success in the healthcare sector through advanced technology solutions.
Cloud Data ServicesCyber SecurityData CenterInformation ServicesInformation Technology
Responsibilities
Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times
Collaborate closely with client, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience
Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction
Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting
Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning
Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations
Act as the Subject Matter Expert (SME) for your client, providing guidance and mentorship to team members as needed
Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager
Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption
Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary
Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback
Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience
Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization
Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email
Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations
Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations
Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications
Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity
Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth
Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency
Qualification
Required
High School Diploma or GED required
4+ years in a helpdesk or similar advanced technical role, required
Previous experience in Healthcare IT is REQUIRED, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance
Preferred
CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications
Prior experience in a Managed Service Provider (MSP) environment is preferred
Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus
Ambient AI experience or desire to learn a plus
Benefits
Comprehensive Health Benefits
401K with Company Match
Generous Time Off
Professional Growth
People-Focused Culture
Company
Dedicated IT
Dedicated IT offers managed IT, data protection, cybersecurity, cloud & data services, and IT consultancy services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
A
Aaron Underhill
Chief Executive Officer
Company data provided by crunchbase