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American Family Care · 2 weeks ago

IT Help Desk Analyst I

Denver, CO

Full-time

Onsite

Entry Level

3+ years exp

American Family Care is a leading provider of urgent care and accessible primary care, with a mission to provide the best healthcare possible. The Helpdesk Analyst I position is responsible for being the first line of support for resolving issues related to the company's Electronic Health Record Systems and IT, ensuring efficient communication and support for healthcare professionals.

Health CarePrimary and Urgent Care

Responsibilities

Ability to communicate with users and management ensuring timely updates and status reports

Ability to function in a high paced environment supporting healthcare professionals as they provide care for patients

Experience supporting Windows Servers and workstations

Practice and enforce security policies including MFA and Safe Practices

Provide accurate and timely logging of incidents and resolutions in ticketing system

Escalate problems as appropriate following proper policy and procedures

Manage Active Directory environment managing over 1500 users

Ability to troubleshoot printers and scanners

Support and troubleshoot EMRs, Accounting, and other Business Applications

Create and update knowledge base articles in Confluence for training and knowledge sharing

Evaluate and recommend improvements to policy and procedures, software and hardware to Manager, Information Technology for review

Gather and input data for regular reporting, decision making, planning and evaluation

Maintain and assure confidentiality of data adhering to HIPAA privacy rules

Support VOIP phone systems and users

Utilize all available resources to conduct computer diagnostics to determine root causes of issues and resolve them

Qualification

Windows Server supportActive Directory managementElectronic Health Record SystemsCustomer service skillsTroubleshooting skillsAnalytical skillsKnowledge base managementVOIP supportCommunication skillsTeamwork