Independence Pet Holdings · 2 weeks ago
Principal Architect D365
Chicago, IL
Full-time
Onsite
Lead/Staff
10+ years expIndependence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The D365 Sales, Service & Martech Lead will define and govern the architecture for Dynamics 365 CE, ensuring seamless orchestration of customer journeys and compliance across ecosystems.
Insurance
Hiring Manager
Sean Kelley
Responsibilities
Define architecture for D365 Sales and Service, including lead-to-loyalty and request-to-serve processes
Implement case management, knowledge articles, and omnichannel engagement (voice, chat, social)
Integrate D365 CE with Braze, Adobe Marketo, and other MarTech tools for campaign orchestration
Enable segmentation, personalization, and next-best-action decisioning using CDP data
Design Power Automate workflows for lead scoring, quote automation, and service routing
Embed AI-driven recommendations and agentic workflows for sales and service
Establish governance for marketing and CRM data, privacy, and consent management
Align architecture with SOC 2, PCI DSS, GDPR, and CCPA compliance
Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals
Partner with business leaders to drive adoption and maturity of D365 and MarTech capabilities
Qualification
Required
10+ years in CRM and MarTech architecture; 5+ years in Dynamics 365 CE
Experience with marketing automation platforms and CDP integration
Strong knowledge of omnichannel engagement and personalization strategies
Preferred
Familiarity with the insurance or financial services industry
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Holdings
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase