Apply on Employer Site

Omega Healthcare Management Services · 3 weeks ago

Patient Financial Support Representative

Boca Raton, FL, United States

Full-time

Onsite

Entry Level

$20.50/hr - $25.50/hr

1+ years exp

Omega Healthcare Management Services is seeking a Patient Financial Support Representative who will be responsible for completing patient enrollment and financial assistance activities using standardized workflows. The role focuses on accurate patient enrollment, verification of information, processing applications, and ensuring timely task completion based on defined guidelines.

Hospital & Health Care

Responsibilities

Complete patient enrollment in AssistPoint (AP) for all assigned tasks

Follow two defined enrollment workflows:

Automatic Enrollment: Update payer information only in the Practice Management System (PMS)

Manual Enrollment: Complete enrollment activities in accordance with IPA process guidelines

Ensure enrollment activities are completed based on defined plan expiration dates and practice guidelines

Manage assigned inventory sourced from the Admin Portal

Verify and update patient demographics, insurance information, diagnosis, regimen, provider, and location details using EMR and Practice Management systems

Collect, review, and verify insurance information, income documentation, and eligibility criteria required for financial assistance or support programs

Process assistance program applications through digital enrollment platforms, web portals, or manual submission methods, including fax

Track application status and perform timely follow-up with patients and assistance organizations as needed

Maintain accurate documentation and backend logs for all completed enrollment and assistance activities

Close tasks in accordance with program status and established criteria, including scenarios such as funding exhaustion or program exclusions

Ensure all work is performed in compliance with company policies, HIPAA requirements, and applicable regulatory standards

Perform additional duties as assigned

Qualification

Patient billing knowledgeInsurance terminologyEHR/EMR proficiencyCustomer service experienceHIPAA understandingMulti-tasking abilityCompassionate personalityComputer skillsVerbal communicationActive listening

Required

Minimum of 1-2 years prior experience/knowledge of patient billing or medical reimbursement processes, and insurance terminology

Proficient computer skills and experience with electronic health records (EHR/EMR) or billing software systems

High School diploma or equivalent, additional education in healthcare administration or related field is a plus

Proven experience in a customer service or call center role, preferably within the healthcare industry

Preferred

Familiarity with JCAHO, coding compliance, reimbursement, and HIPAA/HITECH

Company

Omega Healthcare Management Services

Glassdoor3.7

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale.

Founded in 2003

Boca Raton, Florida, US

10001+ employees