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CVR Associates · 2 weeks ago

(Bilingual) Temporary Customer Service Representative

Milwaukee - Milwaukee, WI 53210

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

CVR Associates is dedicated to providing technical assistance and program management to affordable housing programs. They are seeking a Bilingual Temporary Customer Service Representative to support participants and property owners in the Housing Choice Voucher Program by answering questions and solving problems related to inspections and general guidance.

ConsultingInformation TechnologyIT ManagementManagement Consulting

Responsibilities

Explains in great detail the process, status and results of annual and interim recertification’s, transfers, inspections, abatements and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake and Inspections

Will notify the teams of the necessity to schedule recertification appointments

Gives explicit and detailed information to voucher holders as to information that is needed for the recertification process (provide guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc

Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined

Responding to calls from owners or property managers, the incumbent may be required to explain the “rent reasonableness” process related to rent adjustment(s)

Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program

Enters data and “case notes” into the company internal systems

Directs non-program related questions to the appropriate department and/or party

All additional duties as assigned by Supervisor

Qualification

Customer service experienceBilingual (Spanish)Inbound call center experienceHigh school diplomaMultitasking

Required

Bilingual (Spanish)

High school diploma or GED required

A minimum of one (1) year of customer service or related experience required

Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population