Push Security · 3 hours ago
Head of Customer Success
United States
Full-time
Remote
Director/Executive
$200K/yr - $220K/yrPush Security is on a mission to enhance browser-based threat detection and response, addressing security gaps that have been exploited by attackers. They are seeking a Head of Customer Success to establish and lead their Customer Success function, focusing on revenue strategy and hands-on account management.
Cloud SecurityCyber SecurityIdentity Management
Responsibilities
Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities
Design and implement a risk-scoring system to proactively identify and save at-risk accounts
Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap
Develop the long-term vision for the department, determining exactly when and how to scale headcount versus optimizing existing resources and leveraging AI
Navigate enterprise customer organizations to build relationships at the highest levels, ensuring Push remains a strategic priority
Qualification
Required
You have previously built or led a CS function through the specific scaling pains of a high-growth startup
Proven track record of owning net retention and renewals without losing the 'trusted advisor' relationship with the customer
You have a personal toolstack and a proven framework for managing complex projects and customer risk
Ability to influence internal teams and command the respect of external executive stakeholders
You can demonstrate a clear philosophy on what makes a CS function successful and how to prioritize as a department of 1 initially
Strong project management skills with the ability to navigate cross-functional friction and drive internal alignment
Preferred
you've worked under an incredible CS leader in the past and know what “great” looks like
Benefits
Equity
401(k) + Company matching
Uncapped PTO
Medical/Dental/Vision Insurance
Company
Push Security
Real-time, in-browser threat detection & response
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$49MKey Investors
RedpointGoogle VenturesDecibel Partners
2025-04-21Series B· $30M
2023-03-28Series A· $15M
2022-07-19Seed· $4M
Leadership Team
Adam Bateman
Co-founder / CEO
Mark Orlando
Field CTO
Recent News
Help Net Security
2025-12-19
2025-12-11
Company data provided by crunchbase