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Ultimate Staffing · 2 weeks ago

Senior Customer Service Administrator

Vista, CA

Full-time

Onsite

Senior Level

$32/hr - $35/hr

Ultimate Staffing Services is actively seeking a dedicated and experienced Senior Customer Service Administrator to join their client's dynamic team in North County of San Diego, California. This role is pivotal in ensuring high-quality customer service and support within the organization.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Bryce Charles

Responsibilities

Provide exceptional customer service support to all clients, addressing inquiries and resolving issues promptly in both english and spanish

Oversee and manage the customer service operations, ensuring all processes align with company standards and policies

Collaborate with various departments to ensure seamless service delivery and customer satisfaction

Monitor and maintain customer records, ensuring data accuracy and timely updates

Identify areas for improvement within the customer service processes and implement solutions

Train and mentor junior customer service staff, fostering a collaborative and supportive environment

Develop and maintain strong relationships with key clients, acting as the primary point of contact for escalations

Analyze customer feedback to identify trends and recommend strategies for service enhancement

Qualification

Senior customer service experienceBilingual in English & SpanishCustomer service software proficiencyLeadership skillsCommunication skillsInterpersonal skillsOrganizational skillsWork independentlyHandle pressure