Medical Guardian · 3 weeks ago
Member Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrMedical Guardian is dedicated to empowering members to live life without limits through exceptional service for medical alert device users. As a Member Support Specialist, you will assist members and their families with product activations, troubleshooting, and billing, all within a supportive team environment.
Consumer ElectronicsHealth CareMedical
No H1B
Responsibilities
Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services
Guide callers through troubleshooting, navigating the company site or effectively using the products or services
Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete
Perform account updates as needed and thoroughly document conversations to keep member records complete and current
De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems
Be a company brand ambassador, promoting the value of additional products and services during service calls
This includes selling add-ons to existing members
Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience
Meet personal/team qualitative and quantitative performance objectives
Perform other duties and responsibilities as assigned
Qualification
Required
We are seeking experienced member service professionals and those who are caring and compassionate to join our team
Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role
Benefits
Paid Time Off available after 60 days.
Company
Medical Guardian
Medical Guardian provides medical alert devices for seniors and peace of mind for their loved ones.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2021-01-11Private Equity
Leadership Team
Geoff Gross
Founder and CEO
Alex Prough
SVP, Health Services
Recent News
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