Blackhawk Network · 2 weeks ago
Lead User Experience Designer
US-TX-Coppell
Full-time
Onsite
Lead/Staff
12+ years expBlackhawk Network is a company that provides branded payment solutions through its global platform. They are seeking a Lead User Experience Designer to drive user experience strategy and execution across their product portfolio, focusing on complex design initiatives and collaboration with cross-functional teams.
E-CommerceFinanceFinancial ServicesPayments
Responsibilities
Lead end-to-end UX design for 2-3 concurrent product initiatives across BHN's portfolio, from discovery through delivery
Conduct and synthesize primary user research to inform product strategy and design decisions
Partner directly with product management and engineering leadership to shape roadmaps and advocate for user needs
Define and evangelize UX vision across cross-functional teams, ensuring design is positioned as a strategic partner rather than a downstream dependency
Present design rationale and research findings to executive stakeholders with clarity and confidence
Create high-fidelity prototypes, interaction models, and design specifications that bridge strategic thinking with technical implementation
Contribute to and extend our design system, ensuring consistency and quality across our product portfolio
Design for complex technical environments including modern web standards and responsive experiences
Ensure accessibility compliance (WCAG 2.1 AA+) is embedded in every design decision, not an afterthought
Collaborate effectively with engineering teams using modern development practices
Explore and implement AI-augmented design workflows including generative UI, automated design-to-code pipelines, and LLM-assisted research synthesis
Stay current with emerging AI/ML capabilities and identify opportunities to enhance both internal design processes and end-user experiences
Understand technical constraints and opportunities well enough to have informed conversations about implementation tradeoffs
Mentor and provide feedback to other designers on the team, fostering a culture of craft excellence and strategic thinking
Participate in design critiques, contributing constructive perspectives that elevate the work
Collaborate across our distributed design organization, sharing insights and patterns that benefit multiple product areas
Contribute to design team culture through thought leadership, knowledge sharing, and process improvement
Qualification
Required
12+ years of UX design experience with at least 3 years leading complex, multi-stakeholder projects
Portfolio demonstrating end-to-end design process from research through high-fidelity delivery, with clear articulation of your role and impact
Proven ability to conduct generative and evaluative user research and translate insights into actionable design decisions
Experience creating or working with design systems to ensure consistency and scalability
Comfortable working with modern web technologies and development workflows—you understand how your designs become code
Experience designing for accessibility (WCAG standards) as a core practice, not a compliance checkbox
Excellent communication skills with ability to tailor messaging for different audiences (executives, engineers, designers)
Track record of shipping successful products in fast-paced, technically complex environments
Preferred
Active engagement with AI tools and trends in the design space (ChatGPT, Midjourney, Figma AI, v0, etc.)
Familiarity with modern frontend frameworks (React, Vue, etc.) or willingness to rapidly learn
Experience designing B2B enterprise products, payment/financial experiences, or multi-sided marketplace platforms
Background in design systems governance or component library management
Experience with Figma dev mode, design-to-code workflows, or AI-assisted prototyping tools
Understanding of multi-brand or white-label design challenges
Benefits
401k with employer match
Medical
Dental
Vision
12 paid holidays throughout the year 2025
Sick pay accrual according to state law
Parental leave
Life insurance
Disability insurance
Accident and illness insurance
Health and dependent care flexible spending accounts
Wellness benefits
Flexible time off for all full-time employees
Company
Blackhawk Network
Blackhawk Network, Inc. provides prepaid and payments products in the United States and Canada.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-01-01Post Ipo Equity
2013-04-19IPO
Leadership Team
Ron Pragides
Vice President of Engineering
Nik Sathe
Chief Product and Technology Officer
Recent News
EIN Presswire
2025-12-03
Business Wire
2025-12-03
Company data provided by crunchbase