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Inside Higher Ed · 2 weeks ago

Information Systems Specialist - Networking & Operations/ Information Technology - Central Services

Modesto, CA

Full-time

Onsite

Entry, Mid Level

$6,009/mo - $7,684/mo

2+ years exp

Inside Higher Ed is seeking an Information Systems Specialist for Yosemite Community College District. The role involves providing advanced technical support, troubleshooting, and maintaining network systems, as well as assisting users with hardware and software issues.

Digital MediaEducationHigher EducationJournalismRecruiting

No H1B

U.S. Citizen Only

Responsibilities

Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff

Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements

Management and maintenance of GoPrint Software

Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation

Monitors file server and production servers; resolves system problems or refers appropriately

Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations

Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions

Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches

Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District’s network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation

Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives

Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling

Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately

Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance, file sharing and data backups

Assists with large-scale implementation of new processes, upgrades and equipment rollouts; helps plan and implement enterprise-wide network upgrade strategies and procedures; helps remove and replace old inventory; performs new software and hardware installations and upgrades on desktop computers and servers as directed; prepares and installs images; troubleshoots conversion and implementation problems

May assist other information systems staff in developing alternative solutions to end user problems

May create batch files and/or develop/recommend scripts to improve program usability

Performs technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents

Performs other related duties as assigned

Qualification

Network supportTechnical assistanceDesktop supportCustomer serviceComputer hardwareComputer softwareTroubleshootingCommunication skillsTeam collaborationProblem-solving

Required

Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems

Advanced principles and techniques of user support and customer service

Information technology and local and wide area network industry, trends, practices and procedures

Information technology documentation and data communication standards

Computer operating systems and a variety of computer hardware and software applications

English usage, spelling, grammar, punctuation and arithmetical processes

Effectively and efficiently participate in the operation of a computer network operation

Provide prompt and appropriate customer service to system users

Test and interpret network changes to enhance network operations and correct operational faults

Obtain and consolidate user specifications and needs

Perform arithmetical calculations with speed and accuracy

Understand and carry out oral and written directions

Communicate effectively, both orally and in writing

Establish and maintain effective working relationships with those contacted in the course of the work

Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying

Experience: Two years equivalent to an Information Systems Technician at YCCD

Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field

Experience: One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software

Depending upon assignment, a valid license to drive in California may be required

Mobility: ability to sit for long periods, move about an office, stand occasionally, reach above and below desk level

Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes

Lifting: frequent lifting of papers, files, equipment and material weighing up to 25 pounds

Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently

Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person

Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments