Apply on Employer Site

Suncoast Credit Union · 3 weeks ago

Financial Services Associate (Bilingual Preferred)

Tampa, FL

Full-time

Onsite

Mid Level

$23/hr - $32/hr

3+ years exp

Suncoast Credit Union is a financial services organization seeking a Financial Services Associate to provide superior service and financial education to its member clients. The role involves maintaining advisors' calendars, assisting with technology adoption, and processing paperwork, while also educating members on investment products and services.

BankingFinancial ServicesFinTech

Responsibilities

Communicate with assigned advisors proactively to ensure member needs are being met, discuss assigned tasks, and plan for any future appointment needs

Act as a resource for existing member clients by assisting with requests via approved channels, provide timely and exceptional service, and partner with the credit union, broker/dealer, or third parties to accomplish member requests

Collaborate with advisors to monitor books of business, account statements, and other systems to identify sales opportunities, assist with member retention, and outbound call-out campaigns as part of relationship management as needed

Educate members on investment products, services, and financial basics to drive the utilization and adoption of key tools and resources

Solicit and share feedback from members with internal parties to improve member experience

Service and administer 403(b) and 457 accounts and act as a liaison between all parties involved in the account servicing workflow

Assist members with online enrollment into their selected plan(s), educate participants on their plan, and identify opportunities to partner with their representative for more complex guidance

Maintain knowledge and understanding of retirement plan rules

Attend business related events to promote the program

Ensure trades are executed and confirmed with any applicable breakpoints/sales charges as directed by advisors or members and in accordance with policies and procedures

Establish and maintain systematic plans, monitor notifications for systematic plan issues then resolve, cancel and correct as needed with member approval

Maintain referral database with an acceptable level in the open queue, contact all referrals within 24-48 hours, qualify and set appointments, track referral progress, enter notes, and create CRM profiles

Provide feedback and education to referring staff as necessary

Ensure key member client information is current by collecting and entering accurate data to build client relationship management (CRM) database systems

Document every task, activity, and member interaction in CRM promptly

Generate reports and assist with marketing campaigns or other marketing activities generated from CRM

Prepare and process paperwork and submit all documents into broker/dealer systems

Obtain necessary documentation for In Good Order paperwork by following up with representative, member client, or broker/dealer

Work independently and within a dynamic team environment to provide crucial support across business lines which may require cross training

Cultivate and maintain strong working relationships with credit union staff and members

Comply with all applicable SIS, FINRA, SEC, State of Florida, and broker/dealer laws, regulations, policies and guidelines

Conduct business according to high standards of honesty, fairness, and integrity

Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training

Qualification

SIE FINRA registrationSeries 6 FINRA registrationFlorida Life Insurance LicenseFinancial services experienceMicrosoft Office proficiencyBilingual (Spanish)Communication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

High school diploma or equivalent

A minimum of 3 years of financial services related work experience

SIE FINRA registration or grandfathering required

Series 6 FINRA registration or must obtain such within 90 days of employment

Florida Life Insurance License required or must obtained within six months of employment

Must remain current on all required Continuing Education modules

Ability to adapt to changing business needs and maintain a positive mindset seeing growth as an opportunity

Proficient in Microsoft Office suite

Ability to maintain a high level of confidentiality

Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to resolve problems and situations that may require minor adjustments to working methods

Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities

Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to communicate information that requires explanation or interpretation

Works under moderate supervision