Apply on Employer Site

Telos Corporation · 3 weeks ago

Field Service Technician-ITG

Ashburn, VA 20147 US (Primary)

Full-time

Onsite

Mid Level

4+ years exp

Telos Corporation is a trusted provider of IT security solutions, committed to protecting vital assets for security-conscious organizations. They are seeking an accomplished Journeyman Field Service Technician to ensure the operational readiness of security, identity, and tracking systems in a Department of Defense environment.

Cloud SecurityCyber SecurityEnterprise SoftwareInformation TechnologyNetwork SecuritySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Installation of computer hardware, telecommunications components, and hardware and cabling

Modification and repairs to systems

Provide technical assistance

Inspects equipment and prepares equipment for delivery

Performs minor system hardware diagnostics and advises on system support software problems

Performs minor maintenance tasks, such as replacing a bad component

Load specific software packages, such as operating systems, hardware drivers and custom application software on computers

Replace defective or inadequate software packages

Train new and subordinate personnel to perform their duties

Performs on site user training

Instructs user in use of equipment, software, and manuals

Answer user questions in person and via telephone concerning systems operation

Perform RF surveys of sites where required

Coordinates with communication engineers to obtain required connectivity

Qualification

IAT Level II certificationHardware installation experienceWindows operating systems supportAnalytical problem-solving skillsLift 50 poundsDoD regulationsCommunication skillsInterpersonal skills

Required

High School Diploma and 4+ years of experience in hardware installation roles, with a focus on DoD environments

Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship

Active DoD Secret security clearance with T5 background check is required

In-depth knowledge of hardware and cable installation and troubleshooting

Strong analytical and problem-solving skills, with the ability to assess impact and implement appropriate resolutions

Experience with installation and support of Windows operating systems with 3 years specialization

Experience with Windows 10

Familiarity with DoD safety regulations

Must have experience providing user assistance with hardware and system support software problems

Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and leadership

Ability to work in a fast-paced and dynamic environment, handling multiple priorities and deadlines

The ability to lift up to 50 pounds on a regular basis is required

This position will require nationwide travel approximately 75% of the time

A valid driver's license is required for this position

Employees must pay for travel expenses in advance which will be timely reimbursed. Rental vehicles must be reserved with a credit card bearing the renter's name

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States