eSentire · 7 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $120K/yr
5+ years expeSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. They are seeking a highly skilled and proactive Technical Account Manager to serve as the primary technical advisor for strategic accounts, ensuring successful deployment and optimization of cybersecurity solutions.
Cyber SecurityNetwork SecuritySecurity
Responsibilities
Serve as the primary technical point of contact for assigned strategic MDR cybersecurity accounts
Translate customer security requirements into actionable technical solutions
Provide technical guidance and lead deployment, implementation, configuration, and optimization of cybersecurity solutions
Collaborate closely with Customer Success Managers to ensure the technical aspects of customer needs are met and aligned with their business goals
Assist customers with the technical understanding of security events, dark web monitoring, and continuous threat intelligence through in-depth discussions and solution development
Optimize customer platform configurations through tuning, best practices, and hands-on guidance to ensure customers derive maximum value
Manage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them
Educate customers on product capabilities, security best practices, and emerging threats
Develop and deliver technical documentation, training materials, and security workshops
Ensure customers fully utilize cybersecurity solutions to mitigate risks
Track and report on key technical performance metrics, such as detection efficacy and system uptime, providing recommendation on tightening security posture as identified and needed
Along with the Customer Success Manager, participate during security incidents and service disruptions
Support collaboration with the Security Operations Center (SOC) to resolve complex technical issues, recommending preventative measures and the tightening of security posture as required
Build trusted relationships with customer security teams, IT stakeholders, and technical decision-makers
Conduct regular technical reviews and participate in Quarterly Service Reviews (QSRs)
Provide proactive recommendations to improve the customer’s security posture
Partner with Strategic Account Managers (SAMs), Customer Success Managers (CSMs), and Product teams to deliver holistic cybersecurity solutions
Relay customer feedback to product and engineering teams to drive product enhancements
Participate in the design and execution of account-specific security strategies
Qualification
Required
Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (security certifications preferred: CISSP, CEH, CompTIA Security+)
5+ years of experience in a technical account management, cybersecurity engineering, or technical support role within the cybersecurity industry
Strong understanding of MDR services, threat detection, incident response, and cybersecurity frameworks (e.g., NIST, MITRE ATT&CK, ISO 27001)
Hands-on experience with security technologies such as SIEM, EDR, XDR, and firewall configurations
Ability to work cross-functionally with CSMs, Product, and Engineering teams
Proven ability to manage complex technical projects and resolve critical issues
Excellent problem-solving, communication, and relationship management skills
Proficiency in CRM tools (e.g., Salesforce) and security monitoring platforms
Benefits
Comprehensive health benefits
Flexible vacation plan
Participation in our company-wide equity program
Company
eSentire
eSentire provides Managed Risk, Managed Detection and Response and Incident Response services.
501-1000 employees
H1B Sponsorship
eSentire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
$411.23MKey Investors
Warburg PincusGeorgianEdison Partners
2022-02-17Secondary Market· $225M
2022-02-17Private Equity· $100M
2019-03-04Private Equity· $47M
Leadership Team
Kerry Bailey
Chief Executive Officer
John Irvine
Vice President, Digital Forensics
Recent News
HousingWire.com
2025-10-28
2025-10-17
Company data provided by crunchbase