Service Pros Installation Group, INC. · 3 weeks ago
Area Installation Specialist
Knoxville, TN
Full-time
Onsite
Mid Level
3+ years expService Pros Installation Group, INC. is seeking an Area Installation Specialist responsible for recruitment, training, and utilization metrics for Installers in their geographical area. The role involves hiring, onboarding, and training Installers to meet customer expectations while maintaining critical relationships with Lowe’s Home Improvement.
ConstructionHome ImprovementHome Renovation
Responsibilities
Meet Company established Key Performance Indicators
Ensure superior customer satisfaction scores
Understand the installation contractor marketplace for a defined area, including working knowledge of key competitors, installer base, and local pricing structure
Recruit, Onboard, and Train Installers for an assigned geographical area
Negotiate Installer cost structure based upon marketplace rates and Service Pros Installation Group cost model
Utilize data, reporting, and key performance indicators to ensure gross profit margins and customer metrics are met
Conducting and analyzing surveys of applicants and Hiring Managers to choose efficient recruiting and hiring methods of Installers
Perform targeted store visits at the direction of Area Installation Manager or Regional Operations Manager to evaluate and support installer/Lowe’s relationship
In partnership with the workroom, develop and implement installer retention and appreciation plans
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management
Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work
Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations
Ability to lead situationally and motivate to organizational goals and expectations. Sharing vision and strategy in an effective and inspiring manner
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations
Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software
Be able to effectively communicate orally and in writing in English
Ability to view documents, multiple screens, and read handwritten documents and drive
Must be able to drive vehicle as well as meet company driving and insurance coverage requirements
Up to 75% travel
Ability to work independently and efficiently (with little supervision)
Identifies and resolves opportunities in a timely manner
Speaks clearly and persuasively; Participates in meetings
Writes clearly; Able to read and interpret written information
Contributes to building positive team spirit
Promotes a harassment-free environment
Treats people with integrity and ethically
Supports the organization's goals, values, and code of ethics
Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process; Makes timely decisions
Prioritizes work activities; Uses time efficiently
Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions
Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
Meets productivity standards; Completes work in a timely manner
Observe safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly
Must be organized and able to follow up on statuses and ensure completion of tasks
Is consistently at work and on time
Company
Service Pros Installation Group, INC.
Service Pros Installation Group is a provider of flooring installation services for Lowe’s Home Improvement.
201-500 employees
H1B Sponsorship
Service Pros Installation Group, INC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (22)
2023 (19)
2022 (24)
2021 (26)
2020 (54)
Funding
Current Stage
Growth StageLeadership Team
Robert Humeston
Chief Executive Officer
Company data provided by crunchbase