Tier II Network Application Support Tech jobs in United States
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Intelligent Waves ยท 2 weeks ago

Tier II Network Application Support Tech

positionUS-PA-Mechanicsburg
timeFull-time
remoteOnsite
seniorityMid Level

Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions. As a Tier II Network Application Technician, you will provide hands-on application, network, and systems support for a Department of Defense communications platform, ensuring uninterrupted operations through advanced troubleshooting and user engagement.

Information Technology & Services
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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
Interacting in a technical team environment with software, network and systems engineers
Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
Providing assistance with large scale system and architecture implementation and operational support
Diagnosing system issues and fault isolation
Performing other duties as assigned
Shift rotation is required

Qualification

Linux/Unix operating systemsWAN environmentsTroubleshooting skillsNetwork protocolsDB queuesCommunication skillsTeam collaboration

Required

DoD Secret clearance
Experience with web-based technologies
Experience with Linux/Unix operating systems
Experience generating DB queues
Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls
Demonstrated rigorous troubleshooting skills on large systems
Active Secret level clearance required with an upgrade to Top Secret once on the contract
Ability to provide hands-on application, network, and systems support
Ability to resolve Tier II incidents
Ability to conduct root-cause analysis
Ability to engage directly with a high volume of community users
Ability to identify, document, track and escalate issues to the Tier III support group as necessary
Ability to utilize network related protocols and services as well as LAN/WAN implementation and troubleshooting
Ability to provide assistance with large scale system and architecture implementation and operational support
Ability to diagnose system issues and fault isolation
Ability to perform other duties as assigned
Shift rotation is required

Benefits

Medical
Dental
Vision
Paid PTO
Life and disability insurance
Technical training
Tuition bonuses

Company

Intelligent Waves

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Intelligent Waves, a veteran-owned organization, delivers secure, innovative technology solutions for federal defense and intelligence missions.
dateFounded in 2006
location
Reston, VA, US
people-size51-200 employees
web-link
https://intelligentwaves.com

Funding

Current Stage
Growth Stage

Leadership Team

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Marqus Hutchinson
Chief Technology Officer
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Amy Wood
Chief Financial Officer
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Company data provided by crunchbase