Avis Budget Group · 2 weeks ago
Representative HR Shared Services Tier 1
Tulsa, OK
Full-time
Onsite
Entry Level
1+ years expAvis Budget Group is a leading provider of mobility options, and they are seeking a T1 HR Employee Support Representative. The role involves responding to HR-related queries, educating employees about available HR services, and ensuring compliance with HR processes.
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Responsibilities
Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes
Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
Probes cases to determine root cause of the issue or question in order to provide accurate answers
Identifies and researches incoming queries from employees
Ensures that documentation and employee requests meet the policy for each process
Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
Works independently on most routine tasks
Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
Responsible for maintaining all compliance requirements of dedicated HR shared service processes
Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
Performs duties according to service level agreements
Qualification
Required
Minimum high school degree
At least one year experience in customer services and/ or human resources area
Excellent oral and written communication skills to answer employees' queries effectively
Excellent problem solving skills and strong customer service skills
Strong organizational skills for tracking and documenting
Attention to detail
Ability to work both independently and in teams
Proficient in Microsoft Office applications
Preferred
Additional language – Spanish
Workday or other HRIS experience
Experience in an HR Service Center / Contact Center Operation
HR Certification
Benefits
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities
Company
Avis Budget Group
Avis Budget Group offers professionals and individuals with vehicle rental and sharing services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.1B2025-05-14Post Ipo Debt· $600M
2024-09-10Post Ipo Debt· $700M
2024-05-14Post Ipo Debt· $216.28M
Leadership Team
Brian Choi
Chief Executive Officer
Jeff Kaelin
Vice President, Technology Strategy, Performance & Data Services
Recent News
2025-12-18
2025-12-07
Investor's Business Daily
2025-12-03
Company data provided by crunchbase