Apply on Employer Site

Samsung Electronics America · 3 hours ago

Sr. Director, ME Product & Category Management (Mobile Enhancements)

Plano, TX

Full-time

Onsite

Director/Executive

16+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics, seeking a head of Mobile Enhancements to oversee product management for the ME portfolio. This role involves driving business success, developing growth strategies, and collaborating cross-functionally to enhance customer experience and manage product launches.

Manufacturing

H1B Sponsor Likely

Responsibilities

Responsible for the Samsung ME PM organization’s overall business success in the U.S. region will include a strong product roadmap, and pipeline to support ambitious growth objectives

Lead the development of the Services enablement plan for Mobile that drives mobile growth strategies of upgrades, new customer acquisition, product attachment across all Mobile categories, and customer loyalty/retention through enhancement of end-user customer experience

Development and ownership for Samsung ME Product Management strategy for the US market with respect to wrist wearables, true wireless and accessories for all segments and channels

Drive alignment between SEA & Samsung HQ in Korea on product, service, experience, and partnership roadmap planning

Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement, and share of industry and global best practices

Work with internal CE (Consumer Electronics), CS (Care) and Mobile divisions to identify and create a seamless experience across all Samsung products and services with strategic customers that involve product integration

Execute marketing programs, program management, and post-program evaluation. Understand and analyze data to evaluate aggregate and individual marketing programs - such as ROI, sales lift, etc

Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment leveraging multiple shopper data sources to gain strong understanding of the Mobile New Computing shopper

Coordination of the US strategy, messaging, product portfolio and support with HQ and other subsidiaries

Support and drive strategic planning activities in collaboration with HQ and service partners

Define product and service requirements and partnership priorities with R&D teams in Korea and in North America

Development and management of programs that drive Mobile Channel Sales sell in and sell out

Partner with Retail team to develop Mobile New Computing category growth plan incorporating strategies for levers such as space, assortment, pricing, training, merchandising, and promotions

Development and management of device competitive comparisons for utilization across the sales and services organizations

Actively participate in joint carrier and retailer account calls with account team category leads and account leadership

Management of Carrier and National Retail dedicated channel product marketing resources to align with overall customer account team objectives

Alignment of B2B and B2C product management and device launch objectives

Ownership and management of flawless device launch execution for all smartphone, tablet, and wearables products

Develop and guide Samsung thought leadership in the ME device product marketing arena

Serve as the primary Voice of the Customer relative to ME product marketing requirements and strategy to local leadership and HQ

Work with sales teams to understand customer strategies, new technology, and service rollouts and identify/execute on partnership opportunities with strategic customers that involve product integration

Develop a holistic view on entire Product services in all channels and across the entire service portfolio to further expand the Mobile Paid Services attachment rate and drive revenue

Define product solutions with a comprehensive understanding of all channel expectations and requirements, product development process, required resources as well as strong business and financial acumen

Provide strategic direction on product design in a manner consistent with product visions and business objectives

Qualification

Product managementMobile product strategyTelecommunications experienceB2B2C sales channelProject managementCustomer engagementData analysisMicrosoft Office SuiteTeam leadership

Required

The ideal candidate will have 16+ years tenure building a winning U.S. strategy and operations in consumer technology with an understanding of B2B2C sales channel, business planning, and marketing from a related-Mobility business in devices, service provision, consumer electronics, Internet, or other related technologies

Prior experience developing and managing mobile product and support strategies required

Prior experience managing product launches and product marketing required

Prior experience in a telecommunications environment required

Prior experience managing and developing product marketing staff required

Prior experience leading a sales, services, or product team required

Ability to identify service and support risks and associated solutions within wireless product technologies

Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials

Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment

Must have demonstrated project and program management skills

Preferred

Bachelor's degree and 14+ years of relevant experience

Benefits

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 6 months)

Paid Time Off

Student Loan Program (after 6 months)

Wellness Incentives

Company

Samsung Electronics America

Glassdoor3.6

Samsung Electronics America engages in high-tech electronics manufacturing and digital media.

Founded in 1978

Ridgefield Park, New Jersey, USA

5001-10000 employees

http://www.samsung.com/us/

H1B Sponsorship

Samsung Electronics America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (193)

2024 (160)

2023 (160)

2022 (183)

2021 (146)

2020 (105)