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Risk Strategies Company · 2 weeks ago

Customer Care Representative - Personal Lines

United States

Full-time

Remote

Entry Level

$21/hr - $23/hr

1+ years exp

One80 Intermediaries, part of Arrowhead Intermediaries, is a global insurance distribution platform. The Customer Care Representative will address inquiries and issues from insureds and carriers, focusing on coverage, claims, cost, and billing, while significantly contributing to business retention efforts.

ConsultingFinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards

Processes and responds professionally to inquiries received via email, fax, or mail within established service levels

Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates

Determines, analyzes, and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards

Uses de-escalation tactics when needed. Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a 'customer first' philosophy

Develops and maintains product, procedural and technical systems knowledge

Qualification

Personal Lines insurance experienceNYS Property & Casualty licenseCustomer service experienceMicrosoft Office proficiencyAttention to detailProblem solvingTime management

Required

Associates degree and 1 year experience in customer service and/or sales, preferably in the insurance industry; or an equivalent combination of education and experience

Proficiency using computers and Microsoft Office tools required, including experience with administration platforms and call center specific phone systems

Strong attention to detail and demonstrated ability to meet established quality and productivity standards

NYS Property & Casualty or Personal Lines license is required

Company

Risk Strategies Company

RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.

Founded in 1997

Boston, Massachusetts, USA

5001-10000 employees