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Clear Labs · 3 weeks ago

Field Service Engineer I/II (San Francisco Bay Area)

San Carlos, CA

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $120K/yr

Clear Labs is a company that simplifies complex diagnostics for clinical and applied markets using next-generation sequencing. The Field Service Engineer will support both in-house and field-installed robotic systems, ensuring their proper maintenance and functioning while also engaging with customers to provide exceptional service.

Artificial Intelligence (AI)BiotechnologyHealth Diagnostics

Comp. & Benefits

No H1B

Responsibilities

Preventative maintenance activities and emergency repairs

Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams

Maintain records of customer site visits and detailed service reports of work performed

Provide feedback to internal teams to address failure points and make system reliability improvements

Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)

Support the Client Care team as needed to maximize equipment uptime and responsiveness

Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime

Present a professional image at all times to customers, clients, and other vendors

Qualification

Field service experienceTroubleshooting skillsHamilton liquid handlersElectromechanical systemsRoboticsCustomer serviceBiohazard safetyCommunicationTeam player

Required

Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month

Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions

Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components

Excellent communication skills and ability to manage customer expectations while providing outstanding customer service

Working knowledge of all technical support activities designed to achieve a world-class customer experience

Ability to lift, carry, push, pull or otherwise move up to 80 lbs. on an infrequent basis

Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time