Risk Strategies Company · 3 weeks ago
Policy Service Processor
Albany, NY
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrRisk Strategies Company is part of Arrowhead Intermediaries, a global insurance distribution platform. They are seeking a Policy Service Processor who will handle payroll questions, resolve issues for insured clients, and ensure accurate billing and reporting related to payroll deductions.
ConsultingFinanceFinancial ServicesInsuranceInsurTech
Responsibilities
Verifies eligibility for payroll deduction program
Administers payroll deduction billing for assigned clients and products in accordance with company policy and procedure on a computerized system
Audits client reports to identify payroll deduction discrepancies, e.g., missing deductions or changes in deduction amount; researches and resolves discrepancies
Makes outbound calls to non-pay customers, researches, and makes informed decision whether to reinstate or make cancellations. Follow up on terminated accounts and generate refunds as needed
Performs related clerical and clerk duties as required; applying money, evaluating problems, applying credit card payments. Opens and prepares mail for scanning
Works directly with accounting and/or carriers to resolve payroll payment/reporting discrepancies
Provides accurate information to insured, in accordance with company policy; researches when necessary, i.e., use computerized system to verify payroll billings & payments received
Immediately reports escalated problems, service errors or anomalies to supervisor or team lead to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a “customer first” philosophy
Set up payment option plan in the system and generate appropriate letter
Responds to member/client inquiries and resolves problems professionally, accurately and on a timely basis. Refers questions to an appropriate resource if unable to resolve problem
Qualification
Required
High School Diploma or GED
Preferred
Strong PC user skills with various computer software programs including – MS Word, MS Outlook, and MS Excel experience is desired
Previous professional background in a customer service, call center, collections, or similar work environment
Insurance experience is highly desirable but not required
Company
Risk Strategies Company
RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.
Founded in 1997
5001-10000 employees
H1B Sponsorship
Risk Strategies Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (4)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-07Acquired
Leadership Team
Jeff M. Clinkscales
SVP, West Region Private Client Leader
Lawrence Hartley
Senior Vice President
Recent News
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