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Comstock Companies · 2 weeks ago

Flex - Front Desk Concierge

Reston, VA

Full-time

Onsite

Entry Level

2+ years exp

Comstock is a company that values collaboration and growth, and they are seeking a Front Desk Concierge for their ParkX location. The role involves managing the front desk, providing outstanding customer service, and ensuring a welcoming atmosphere for tenants and visitors.

ConstructionConsultingReal Estate

Growth Opportunities

Responsibilities

Greet and assist tenants, visitors and guests in a friendly and professional manner

Manage reception duties, including answering phone calls and directing inquiries

Oversee and provide information on building access and policies, procedures and emergency/security protocols

Handle daily activity, access control and incident reports

Directly oversees all day-to-day activities associated with opening, managing, and closing the facility

Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual

Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates

Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office

Consistently and effectively uses software applications necessary to record and track work

Handle mail and package deliveries with care and efficiency

Assist with administrative tasks as needed

Performs other duties as assigned

Qualification

Certified Security ProfessionalCustomer Service ExperienceInterpersonal SkillsCommunication SkillsSelf-DirectedTime ManagementProblem-SolvingOrganizational SkillsActive ListeningAttention to DetailTeamwork

Required

High School Diploma or equivalent

Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or will be required to obtain certification within 60 days of start/transfer date

Minimum of 2 years experience in customer-service related job

Valid driver's license without major violations

Flexibility to work after hours and weekends as needed, through lunches (paid) on a consistent basis unless advance arrangements made in accordance with division/department policies

Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships

Strong interpersonal and communication skills, sense of urgency, problem-solving, time management written communication, active listening and organizational skills

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach

Push, pull or lift up to 50 pounds