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Conifer Health Solutions · 2 weeks ago

PS Customer Service Representative - Remote Bilingual Required

United States

Full-time

Remote

Entry Level

$14.50/hr - $21.80/hr

1+ years exp

Conifer Health Solutions is seeking a Customer Service Representative to support their Call Center with physician billing for multiple clients. The role involves handling patient inquiries, ensuring quality customer service, and maintaining compliance with HIPAA guidelines.

Health Care

Responsibilities

Handle a large call volume while ensuring quality customer service and patient satisfaction

Issues not resolved during conversation with patient/guarantor

Ability to complete other related customer service duties as assigned

Answer patient calls within the guidelines of call center metric objectives

Ensure appropriate HIPAA compliance guidelines

Adhere to work schedule and follow call center phone procedures

Maintain professionalism and confidentiality

Qualification

Medical billing systemsBilingual communicationMicrosoft OutlookMicrosoft ExcelMicrosoft WordCustomer serviceHIPAA complianceCall center experience

Required

High School degree or equivalent

Proficiency in Microsoft Outlook, Excel and Word

Ability to handle a large call volume while ensuring quality customer service and patient satisfaction

Ability to complete other related customer service duties as assigned

Ability to assist patients with sensitive and confidential issues

Ability to handle multiple tasks along with setting appropriate priorities with client information

Answer patient calls within the guidelines of call center metric objectives

Ensure appropriate HIPAA compliance guidelines

Adhere to work schedule and follow call center phone procedures

Maintain professionalism and confidentiality

Must be able to work in sitting position, use computer and answer telephone

Ability to travel

Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Preferred

At least 1 year experience in a medical customer service role

Previous experience in a call center environment

Previous experience with medical billing systems; GE Centricity or EPIC experience a plus

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.