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VOA Illinois · 2 weeks ago

Client Support & Service Coordinator - Senior Housing

Jacksonville, IL

Full-time

Hybrid

Mid Level

$22.20/hr - $26.64/hr

Volunteers of America Illinois is a national, faith-based nonprofit organization dedicated to delivering culturally sensitive programs and services. The Client Support & Service Coordinator is responsible for providing client-centered services, conducting home visits, and collaborating with community agencies to support clients' needs.

Non-profit Organization Management

Responsibilities

Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence

Conducts home visits minimally once monthly for each assigned case

Advocate for clients using active listening to determine resources and meet various needs

Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources

Display discipline in managing time and attention to assigned caseload, tasks or projects

Exercise prudent stewardship of agency resources

Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups

Demonstrate ethical and professional behavior at all times

Engage with trauma-informed care approach and practice principles

Recognize and display ability to de-escalate and resolve conflict as necessary

Conducts general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community

Meets with program participants to offer support and monitor progress on service plans

Conducts home visits minimally once monthly for each assigned case

Completes housing inspections for client, when appropriate

Delivers culturally and socioeconomically sensitive services

Serves as a liaison between community agencies, service providers and clients

Utilizes the least intrusive intervention required to address problematic situations

Facilitates and monitors for the delivery of appropriate, timely and satisfactorily services to clients

Educates clients, both individually and in groups on service availability, application procedures and client rights

Advocates for and negotiates on behalf of clients to ensure the timely and cost-effective provision of services

Meets with service providers as necessary and appropriate

Explores opportunities for additional services from private, local, state and federal sources

Performs data entry using databases such as EchoVantage and HMIS

Upholds the mission and values of VOA Illinois at all times

Qualification

Fluent in ASLBachelor's degree in human servicesExperience in service managementProficient in Microsoft OfficeCommunication skillsCultural competenceEmpathyActive listeningConflict resolution